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The unmanaged_device Object

Represents an unmanaged device. An unmanaged device has a limited set of visible properties and a subset of supported events. You cannot control an unmanaged device. Any access codes on an unmanaged device are unmanaged. To control an unmanaged device with Seam, convert it to a managed device.
An unmanaged device resource.
{
  "can_program_offline_access_codes": false,
  "can_program_online_access_codes": true,
  "can_remotely_lock": true,
  "can_remotely_unlock": true,
  "can_simulate_connection": false,
  "can_simulate_disconnection": true,
  "can_simulate_removal": true,
  "capabilities_supported": ["access_code", "lock"],
  "connected_account_id": "c1a3967f-24a1-4220-a9c7-7fa97c1d5603",
  "created_at": "2025-06-16T16:54:17.946342Z",
  "device_id": "f4f40e75-86fc-4896-b958-e1c7e092b2cf",
  "device_type": "schlage_lock",
  "errors": [],
  "is_managed": false,
  "location": { "location_name": "Front Door", "timezone": "America/New_York" },
  "custom_metadata": { "id": "internalId1" },
  "properties": {
    "accessory_keypad": { "battery": { "level": 1 }, "is_connected": true },
    "battery": { "level": 1, "status": "full" },
    "battery_level": 1,
    "image_alt_text": "Schlage Sense Smart Deadbolt with Camelot Trim, Front",
    "image_url": "https://connect.getseam.com/_next/image?url=https://connect.getseam.com/assets/images/devices/schlage_sense-smart-deadbolt-with-camelot-trim_front.png&q=75&w=128",
    "manufacturer": "schlage",
    "model": {
      "accessory_keypad_supported": true,
      "can_connect_accessory_keypad": true,
      "display_name": "Front Door",
      "has_built_in_keypad": false,
      "manufacturer_display_name": "Schlage",
      "offline_access_codes_supported": false,
      "online_access_codes_supported": true
    },
    "name": "Front Door",
    "offline_access_codes_enabled": false,
    "online": true,
    "online_access_codes_enabled": true
  },
  "warnings": [],
  "workspace_id": "3cd6ba1c-8a60-4c24-b487-07bf6c0b755b"
}

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Properties

can_configure_auto_lock Boolean
can_hvac_cool Boolean
can_hvac_heat Boolean
can_hvac_heat_cool Boolean
can_program_offline_access_codes Boolean
can_program_online_access_codes Boolean
can_program_thermostat_programs_as_different_each_day Boolean
can_program_thermostat_programs_as_same_each_day Boolean
can_program_thermostat_programs_as_weekday_weekend Boolean
can_remotely_lock Boolean
can_remotely_unlock Boolean
can_run_thermostat_programs Boolean
can_simulate_connection Boolean
can_simulate_disconnection Boolean
can_simulate_hub_connection Boolean
can_simulate_hub_disconnection Boolean
can_simulate_paid_subscription Boolean
can_simulate_removal Boolean
can_turn_off_hvac Boolean
can_unlock_with_code Boolean
capabilities_supported List of Enums Collection of capabilities that the device supports when connected to Seam. Values are access_code, which indicates that the device can manage and utilize digital PIN codes for secure access; lock, which indicates that the device controls a door locking mechanism, enabling the remote opening and closing of doors and other entry points; noise_detection, which indicates that the device supports monitoring and responding to ambient noise levels; thermostat, which indicates that the device can regulate and adjust indoor temperatures; battery, which indicates that the device can manage battery life and health; and phone, which indicates that the device is a mobile device, such as a smartphone. Important: Superseded by capability flags.
connected_account_id UUID Unique identifier for the account associated with the device.
created_at Datetime Date and time at which the device object was created.
custom_metadata Record Set of key:value pairs. Adding custom metadata to a resource, such as a Connect Webview, connected account, or device, enables you to store custom information, like customer details or internal IDs from your application.
device_id UUID ID of the device.
device_type Enum Type of the device.
errors List of Objects Array of errors associated with the device. Each error object within the array contains two fields: error_code and message. error_code is a string that uniquely identifies the type of error, enabling quick recognition and categorization of the issue. message provides a more detailed description of the error, offering insights into the issue and potentially how to rectify it. The specific structure of each object in this list depends on the value of its error_code field. Variants:
is_managed Boolean
warnings List of Objects Array of warnings associated with the device. Each warning object within the array contains two fields: warning_code and message. warning_code is a string that uniquely identifies the type of warning, enabling quick recognition and categorization of the issue. message provides a more detailed description of the warning, offering insights into the issue and potentially how to rectify it. The specific structure of each object in this list depends on the value of its warning_code field. Variants:
workspace_id UUID Unique identifier for the Seam workspace associated with the device.

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Hardware

location Object Location information for the device.

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unmanaged_device.properties

model Object Device model-related properties.
name String Name of the device.
Deprecated. use device.display_name instead
online Boolean Indicates whether the device is online.

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access codes

offline_access_codes_enabled Boolean Indicates whether it is currently possible to use offline access codes for the device.
Deprecated. use device.can_program_offline_access_codes
online_access_codes_enabled Boolean Indicates whether it is currently possible to use online access codes for the device.
Deprecated. use device.can_program_online_access_codes

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hardware

accessory_keypad Object Accessory keypad properties and state.
battery Object Represents the current status of the battery charge level.
battery_level Number Indicates the battery level of the device as a decimal value between 0 and 1, inclusive.
image_alt_text String Alt text for the device image.
image_url String Image URL for the device.
manufacturer String Manufacturer of the device. When a device, such as a smart lock, is connected through a smart hub, the manufacturer of the device might be different from that of the smart hub.

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Errors

account_disconnected Indicates that the account is disconnected.
bridge_disconnected Indicates that the Seam API cannot communicate with Seam Bridge, for example, if the Seam Bridge executable has stopped or if the computer running the Seam Bridge executable is offline. See also Troubleshooting Your Access Control System.
device_disconnected Indicates that the device is disconnected.
device_offline Indicates that the device is offline.
device_removed Indicates that the device has been removed.
hub_disconnected Indicates that the hub is disconnected.
lockly_missing_wifi_bridge Indicates that the Lockly lock is not connected to a Wi-Fi bridge.
missing_device_credentials Indicates that device credentials are missing.
subscription_required Indicates that a subscription is required to connect.
ttlock_lock_not_paired_to_gateway Indicates that the lock is not paired with a gateway.

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Access Codes

empty_backup_access_code_pool Indicates that the backup access code pool is empty.

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Locks

august_lock_missing_bridge Indicates that the lock is not connected to a bridge.
august_lock_not_authorized Indicates that the user is not authorized to use the August lock.
salto_ks_subscription_limit_exceeded Indicates that the Salto site user limit has been reached.

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Thermostats

auxiliary_heat_running Indicates that the auxiliary heat is running.

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Warnings

device_communication_degraded Indicates that the device appears to be unresponsive.
device_has_flaky_connection Indicates that the device has a flaky connection.
lockly_time_zone_not_configured Indicates that Seam detected that the Lockly device does not have a time zone configured. Time-bound codes may not work as expected.
salto_ks_subscription_limit_almost_reached Indicates that the Salto KS site has exceeded 80% of the maximum number of allowed users. Increase your subscription limit or delete some users from your site.
scheduled_maintenance_window Indicates that a scheduled maintenance window has been detected.
third_party_integration_detected Indicates that a third-party integration has been detected.
ttlock_weak_gateway_signal Indicates that the gateway signal is weak.
two_n_device_missing_timezone Indicates that the 2N device does not have a time zone configured. Configure a time zone on the device to enable access codes.
ultraloq_time_zone_unknown Indicates that Seam does not know the time zone of the Ultraloq device. Set a time zone to enable time-bound access codes.
wyze_device_missing_gateway Indicates that the Wyze Lock is not connected to a gateway.

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Access Codes

many_active_backup_codes Indicates that there are too many backup codes.
max_access_codes_reached Indicates that the device has reached its maximum number of active access codes. Delete existing codes before creating new ones.
partial_backup_access_code_pool Indicates that the backup access code is unhealthy.
salto_ks_office_mode Indicates that the Salto KS lock is in Office Mode. Access Codes will not unlock doors.
salto_ks_privacy_mode Indicates that the Salto KS lock is in Privacy Mode. Access Codes will not unlock doors.

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Locks

accessory_keypad_setup_required Indicates that the accessory keypad exists, but is not linked to the Igloohome Bridge. Online access code programming will fail until the keypad is linked to the Igloohome Bridge in the Igloohome app.
hub_required_for_additional_capabilities Indicates that a hub or relay must be connected to unlock additional capabilities such as remote unlock.
keynest_unsupported_locker Indicates that the key is in a locker that does not support the access codes API.
power_saving_mode Indicates that the device is in power saving mode and may have limited functionality.
ttlock_lock_gateway_unlocking_not_enabled Indicates that the Remote Unlock feature is not enabled in the settings.”
unreliable_online_status Indicates that the device may optimistically be reported as online because the provider does not reliably report its online status.

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Phones

unknown_issue_with_phone Indicates that an unknown issue occurred while syncing the state of the phone with the provider. This issue may affect the proper functioning of the phone.

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Thermostats

temperature_threshold_exceeded Indicates that the temperature threshold has been exceeded.

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Events

device.unmanaged.converted_to_managed An unmanaged device was successfully converted to a managed device.
device.unmanaged.connected The status of an unmanaged device changed from offline to online. That is, the device.properties.online property changed from false to true.
device.unmanaged.disconnected The status of an unmanaged device changed from online to offline. That is, the device.properties.online property changed from true to false.

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Endpoints

/devices/unmanaged/get Returns a specified unmanaged device. /devices/unmanaged/list Returns a list of all unmanaged devices. /devices/unmanaged/update Updates a specified unmanaged device. To convert an unmanaged device to managed, set is_managed to true.