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Overview

Seam Bridge is a lightweight app that brings your on-premises access system online—without exposing any ports to the public internet. Install it on a computer in the same local network as your access system. Seam Bridge creates a secure tunnel between your on-premises system and Seam Cloud, handling all the encryption and authentication for you. With Seam Bridge, you get the reliability of a local system, plus the flexibility of the cloud.
It is important to understand the difference between Seam Bridge and smart lock Wi-Fi bridges. Seam Bridge is specifically designed to connect on-premises access systems to the Seam platform. On the other hand, Smart lock Wi-Fi bridges enable remote management of smart lock devices that do not have integrated Wi-Fi connectivity. That is, a smart lock Wi-Fi bridge uses a short-range communication protocol, such as Bluetooth, to connect one or more locks to the internet through a property’s local Wi-Fi network.

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Getting Started

Download the Seam Bridge application onto an on-premises computer. Then, pair Seam Bridge with your Seam workspace and connect the on-premises access system to Seam. You install and pair Seam Bridge while you are connecting your on-premises access system to Seam. That is, the Connect Webview that you use to connect your on-premises access system to Seam walks you through the process of downloading and pairing Seam Bridge. For detailed information, see the setup instructions within the system integration guide for your on-premises access system.

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Download Seam Bridge

In a web browser, go to the Seam Bridge repo and download the latest version of the Seam Bridge application for the appropriate operating system.

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System Setup Guides

Please refer to these guides to set up the Seam Bridge application.
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Windows Setup

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macOS Setup

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Linux Setup

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Troubleshooting Seam Bridge

If issues affect the connections between Seam Bridge, your on-premises access system, and the Seam platform, the Seam Bridge app displays status, error, and other information to help you understand and troubleshoot these issues. The Connected Systems area displays the status of each connection. A green checkmark indicates a healthy connection. The Seam Bridge app also displays communication errors at the top of the window.

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Next Steps

Go to the setup instructions within the system integration guide for your on-premises access system. These instructions describe how to pair Seam Bridge with your workspace and then connect your on-premises access system to Seam through Seam Bridge.